Refund policy

If something isn't right with your order, here's how returns and exchanges work.

Returns and exchanges

You have 14 days from delivery to request a return or exchange. Items must be unworn and unwashed, with any tags still attached. Mystery Boxes are final sale.

How to start a return

Email customersupportbandidos@gmail.com with your order number and the item you want to return or exchange. We'll reply with the return address. Please don't send anything back before contacting us.

Return shipping

You pay to ship your return to us, unless the item arrived damaged, defective or wrong (see below).

Exchanges

Need a different size? Tell us in your email. If it's in stock, we'll hold it and ship it to you free once your return arrives (US orders). If it's sold out, we'll refund you instead.

Refunds

Once your return arrives and we've checked it, we'll email you. Approved refunds go back to your original payment method within 5 business days, and your bank may take a few extra days to post them. Original shipping charges aren't refunded.

Damaged or wrong items

Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping.

Cancellations

If your order hasn't shipped yet, email us and we'll cancel it for a full refund.

EU and UK customers

You also have a legal right to cancel within 14 days of receiving your order. Nothing in this policy limits your rights under local consumer law.